This policy explains how Drain Rite Plumbing handles personal information collected through our website, service requests and text messaging program.
1. Information we collect
We collect information you provide, such as your name, phone number, email address, service address, plumbing concerns, service details and photos you submit. For website SMS opt-ins, we also retain your consent selection, the date and time, the form page, and the consent wording and policy version presented.
Our hosting systems may record technical information such as IP address, browser information and website requests. Our website uses Google Analytics to help us understand visits and interactions, such as calls, service requests and photo uploads. Cookies and similar technologies may be used for analytics, security and website sessions.
2. How we use information
We use information to respond to inquiries, arrange and provide plumbing service, prepare estimates, manage service records, review job photos, communicate with customers, maintain website security and improve our website. When you consent to SMS, we use your number for service-related text messages and replies. We do not use SMS consent for unrelated marketing.
3. How information is shared
Information may be accessed by our authorized staff and service providers as needed to operate the website and provide service. These include website hosting, business communication, service-management and photo-management providers. Photos and related job details may be processed through CompanyCam. We may disclose information when required by law or as necessary to protect rights and security.
4. SMS consent and mobile information
When you check the optional SMS consent box on our website and submit your phone number, you agree to receive text messages from Drain Rite Plumbing about your service request, including appointment scheduling, confirmations, technician arrival updates, estimates and follow-ups. Consent is not a condition of purchase or of receiving service.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be sold or shared with third parties or affiliates for their own use. We provide information only to service providers that help deliver and administer our text messages, and only as needed for that purpose.
Message frequency varies depending on your service request. Message and data rates may apply according to your carrier plan. Carriers are not liable for delayed or undelivered messages.
5. Opting out and getting help
Reply STOP to any message to opt out of our SMS program. You may receive one final message confirming your unsubscribe request; no further program texts will be sent unless you opt in again. To request re-enrollment after opting out, reply START to the same texting number. Reply HELP for assistance, or call (714) 995-2725. You can receive service without consenting to texts. See our SMS Terms & Conditions.
6. Security and retention
We use reasonable administrative and technical safeguards to protect personal information. Website SMS consent records are stored outside the public website directory. No method of storage or transmission is completely secure. We retain information as reasonably needed for service, business records, consent documentation, security and applicable legal requirements.
7. Your choices
You may contact us to request access to, correction of or deletion of information you provided. We will review requests in accordance with applicable law and any recordkeeping obligations. You can manage cookies through your browser settings. Our website is intended for people seeking plumbing service and is not directed to children under 13.
8. Policy updates
We may update this policy as our practices change. The latest version will appear on this page with its updated date. Changes do not expand the scope of a previously granted SMS consent.
9. Contact us
Drain Rite Plumbing
Phone: (714) 995-2725
Email: john@drainrite.com
Service area: North Orange County and nearby communities.